Information and communications technology company Fujitsu Aotearoa New Zealand is introducing the te reo Māori language to the ServiceNow digital workflow platform to reduce communication barriers for Maori and Pacific New Zealanders.
Fujitsu will offer customers the option to choose the official native language of Aotearoa New Zealand as their language of choice within the ServiceNow platform.
With optional integration of third-party translation services such as Google, Microsoft and others, this solution will also provide customers with dynamic translation for chats, virtual agents, notifications and knowledge base articles, to break down silos and encourage collaboration between teams, regardless of their preferred language.
Fujitsu installs, configures and manages static (UI) and dynamic content through the Translator Bot application.
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The te reo Maori language translation program is Fujitsu’s direct response to one of the key policy commitments of the New Zealand Government of Aotearoa to support a strong, healthy and thriving Maori language.
All proceeds from this solution will be reinvested in further work on translating Te Reo Maori language from other systems, supporting Fujitsu’s Maori and Pacific peoples inclusion plan and commitments to creating value for Maori and Pacific peoples and their families, communities and businesses. .
Fujitsu worked closely with Straker Translations, a technology-focused translation company, to develop this solution.
“Maori make up 17.1% of the national population of Aotearoa New Zealand, but they have been underrepresented in the tech industry. We want our business to represent Aotearoa New Zealand as a whole and reflect the foundations cemented in the Te Tiriti o Waitangi partnership which provides a place for all,” said the Vice President of Fujitsu Australia and Aotearoa New Zealand. – purpose, people and culture. Nicole Forrester.
“Language is such an important part of inclusiveness and respect for culture. We are extremely pleased to have worked with Fujitsu on this project and its long-term plan to support Pacific Maori and New Zealand culture,” said Straker Translations CEO Grant Straker (Ngāti Raukawa).
“An investment like this supports Aotearoa New Zealand’s digital demands for better ways of working and we are delighted to support our partner in bringing this important and unique capability to our community,” said Kate Tulp, Head of National ServiceNow New Zealand.
The initiative is part of Fujitsu’s broader Maori and Pacific peoples inclusion plan to increase the participation of Maori and Pacific New Zealanders in the local tech industry, according to Fujitsu. It is a practical five-year action plan with activities including:
- Implement initiatives to foster employment and other opportunities for Maori and Pacific peoples;
- Increase Fujitsu’s use of Iwi/Hapu, Maori and Pacific-owned businesses in its supply chains and service delivery;
- Develop and reaffirm partnerships and relationships with Iwi and Hapu of Aotearoa New Zealand; and
- Improve the relationship, understanding and respect of Fujitsu employees, Maori and Pacific peoples.
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