SupportNinja expands global operations in Romania
Recently recognized on the Inc. 5000 as one of America’s fastest growing private companies, SupportNinja is expanding further into the European market to meet the international needs of its customers.
DALLAS, September 27, 2022 /PRNewswire/ — SupportNinja, an award-winning company dallasbusiness process outsourcing company, announced the expansion of its operations to Romania. The move expands the organization’s 24/7 customer experience footprint beyond the United States, Philippinesand Ireland to enable multilingual support capabilities for customers.
As a leader in working from home, SupportNinja recruits qualified people RomaniaNew York-based customer support experts working entirely remotely to serve its international customers with varying product and language needs. Romania The workforce has a strong ability to master native and near-native European languages and a growing population of technology and creative professionals.
This means that customers of SupportNinja customers who are more comfortable speaking their native language will now be able to speak to agents in Romanian, English, French, Spanish, Italian, German, and Dutch. SupportNinja’s commitment to providing an exceptional employee experience further ensures that agents are well equipped to provide exceptional service to customers.
CEO of SupportNinja, Connor Tomkiesexplained, “SupportNinja helps companies ensure the integrity of their brand identity by delivering amazing customer experiences through compassionate interactions. Establishing a strong presence in Romania is a natural next step given the diverse and well-educated talent pool, combined with a very favorable economic climate for business. Romania serves as a springboard for further expansion in Europe so that we can be closer to European customers in terms of operational proximity, time zone offerings and language capabilities.”
The expansion into Romania follows the company’s acquisition earlier this year of Bolton Remote, a specialist provider of customer success solutions, technical support and product operations. The acquisition expanded the company’s geographic footprint, adding a presence in Irelandas well as the growth of SupportNinja’s already established operations in the United States and The Philippines. It also provided additional language capabilities and time zone flexibility for customers, as well as a more comprehensive list of services, including extended data operations, renewal management, customer success and onboarding, technical expertise and back-office support. SupportNinja plans to hire several hundred support agents over the next year.
About SupportNinja: Since 2015, SupportNinja has aimed to show the world “a better way to outsource”. It does this by challenging the status quo, implementing the latest technologies and developing the best people. Ultimately, SupportNinja focuses on what matters most: delivering the best experience for employees, customers, and customer customers. Get the latest updates on http://www.supportninja.com and SupportNinja’s LinkedIn page.
Contact: Chris Tofalli
Chris Tofalli Public Relations, LLC